Our Quality Promise
At SHM Traders, your success is our success. As a valued supplier of yarns and fabrics, it’s our promise to consistently deliver high-quality products that meet our customers’ demanding standards and enable them to gain a competitive marketplace advantage.
We know that your satisfaction with the on-time delivery of our quality products and outstanding service is critical to retaining the long-term customer relationships that we value. That’s why we welcome customer feedback about anything and everything having to do with their experience with SHM Traders. We use customer feedback surveys to measure satisfaction levels and glean valuable feedback regarding product quality, price, delivery and issue resolution.
Our corrective action process sets the standard in the industry. Whether it’s a product or service related issue, rest assured that we are diligent in resolving the problem to your satisfaction.
Rigorous Product Standards
From cotton yarns to the most elegant of apparel fabrics, our products represent the SHM Traders name. It’s no accident that our product standards are among the highest in our industry. Our inspection process, performed throughout the various stages of the manufacturing process, is thorough and exacting, ensuring that the products you receive are of the highest quality. We keep you informed during each step, sending various reports for yarns and fabrics once they are cleared or inspected with USTER®. USTER® STATISTICS are acknowledged as the internationally-accepted quality standard yielding accurate and reliable quality data. USTER® STATISTICS are used as the basis for the trade and certification of textiles throughout the world. In addition, we ensure that the products that you receive are delivered on time with the greatest of care.
As an industry trendsetter, we’re always scouting for the newest and best product innovations. We invest in technology and staff training to ensure optimal quality control, outstanding products, and superior customer service.